Read and reply to email alongside the records it belongs to.
Inbox is the email half of the CRM section, reached from the CRM
disclosure in the sidebar. The two live together on purpose: they’re the same subject
from two angles — who your team deals with, and what was said to them.
The Inbox, alongside the CRM it writes into.
Inbox is feature-gated and may not be enabled on your workspace. When it’s off, the
CRM section shows records only, and reply controls explain that email senders need
turning on first.
The Inbox lists conversations across every connected mailbox. Search across them, or
filter by kind to separate outreach replies from everything else.A newly connected mailbox fills in as it syncs, so an empty list right after adding one
is expected rather than a failure.
Opening a thread in OpenHive never marks it read or sends a read receipt on the
original platform. You can review what an agent received without the sender seeing
that you looked.
Open a thread and write a reply. The composer supports CC and BCC, file and image
attachments, and placing an image inline in the body at your cursor.You can also describe the message you want and have a model draft it for you, rather
than writing from scratch — useful for working through a batch of replies quickly.OpenHive guards the obvious mistakes: if a thread was already answered, it tells you and
asks you to reload rather than sending a duplicate, and a sender that can’t carry
attachments says so instead of silently dropping the files.
A sending profile is the identity attached to an account — the name and signature
that go on every email it sends. Set these up before your first campaign; they’re what
recipients actually see.The signature editor has a live preview, so you can check how it renders before it goes
out on real mail.
Incoming mail is matched to CRM records and written through, so a reply appears against
the person who sent it. Correspondents that couldn’t be matched to a record are listed
separately, so nothing gets silently dropped on the floor.
